Shipping policy

Shipping Policy

Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time
Once your order has shipped, delivery typically takes 8–15 business days, depending on your location and carrier delivery times. Please note that processing time is not included in this estimate.

Shipping Cost
We offer FREE shipping on all orders.

Tracking Your Order
When your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear after shipment.

Delays
While we do our best to meet these timeframes, delays can occasionally occur due to carrier delays, weather, customs, or peak seasons. If your order is delayed, please contact us and we will help you track it.

Incorrect or Lost Packages
If your package is lost or marked as delivered but you have not received it, please contact us at hello@dogis-human.com so we can investigate with the carrier.

Contact Us
For any shipping questions, email hello@dogis-human.com.